Job Title: Night Shift Receptionist

Reports to: Manager

Department: Front office department

Job Summary

If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk for our facility. This position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment's notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you'll likely have several opportunities to hear

interesting stories. If you're ready to take on the task of ensuring the facility runs smoothly, we'd love to hear from you.

Essential Functions and Responsibilities of the job include but are not limited to:

Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct supervisor. 

Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures. 

Maintain a positive work environment. 

Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters. 

Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed. 

Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Operate phone system in, at times, a fast paced environment. 

Required to be knowledge, understanding, and adhere to Company Core Values and Mission Statement. Lead by example. 

You are responsible for working in a safe and conscientious manner and ensuring the Department staff members work in a safe and conscientious manner. Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times 

Experience

Long hours are sometimes required High school diploma or an equivalent credential 

Two years of experience working in a hotel 

Strong attention to detail and ability to meet deadlines 

Commitment to delivering excellent customer service 

Preferred

Bachelor's degree in a field related to business or tourism 

Supervisory experience or strong leadership qualities 

English and French is a must. 

Age not beyond 32 years old Rwandan 

Female candidates are encouraged to apply. 

Skills

Excellent verbal and written communication skills. 

Interpersonal skills. 

Ability to multitask. 

Computer-savvy. 

Management skills. 

Ability to quickly solve problems. 

Organization skills. 

Experience in customer relations. 

Committed to Excellence and Making a Distinctive Contribution Since 2005, NFT Consult has been helping companies of all sizes in East Africa respond to their Human Resource needs in order to stay competitive.

Our years of experience have taught us to always make your business success our priority.

Our core business is in Executive Search, Staff Recruitment, Manpower Outsourcing, HR Process Outsourcing, Training and Talent Development.

Our team of experts is ready to help you develop strategies for not only surviving, but thriving in

the future. Contact us today for all your Human Resource related needs.